XEN SOLUTIONS

Terms and conditions

Our terms are simple practical measures to ensure we can offer a smooth service.

A. Definitions

“XenSolutions”, “Xen Solutions”, “XenSolutions.co.uk”, “we”, “Us”, “our” is Md Mooktakim Ahmed sole trading as “Xen Solutions”.
“Customer”, “you”, “your” means you, the person or persons in whose name(s) a service is maintained by Xen Solutions.
“Service” means any service Xen Solutions offers, including but not limited to Virtual Private Servers, Domains Hosting, Web Hosting.

B. Termination of Service and Warranty

Xen Solutions reserves the right to block access to or terminate any service at any time, at our discretion.

Whilst we have no intention of ever blocking access to a service, this may become necessary if payment is not received in a timely manner, our Acceptable Use Policy is breached, or a machine becomes the cause or target of any network attack.
Xen Solutions explicitly offers no warranty for any service, or guarantee that it is fit for a particular purpose.

Whilst we offer no warranty, we do absolutely everything in our power to keep the service operating correctly and reliably. We will notify our customers of any scheduled maintenance in advance by email, and we will endeavour to keep down time for customers' services to an absolute minimum.
Xen Solutions reserves the right to vary these terms and conditions without notice.

However we will make every endeavour to give 30 days notice in the event of a change.

C. Payment and Cancellation

Payment will be expected by the due date shown on the invoice, unless otherwise agreed by Us in writing in advance.

If the customer has agreed to pay by credit card, we will attempt to debit the card any time on or after the date payment is due.

If no payment is received by the date it is due, we will contact the customer in writing by email to request immediate payment.

If payment has not been received 14 days after the date it was due, we will contact the customer in writing by post to request immediate payment.

If payment has still not been received 21 days after the date the payment was due, we will, at our discretion, block access to all services to which the customer has a subscription.
It is the customer's responsibility to maintain current contact and payment details.

Xen Solutions provide a Control Panel where these details can be updated by the customer. E-mail, postal and telephone contacts are used, in that order of preference.
Virtual Private Servers fees are payable either
1. annually in advance with a minimum term of twelve months,
2. monthly in advance, with the first payment of three months in advance, the minimum term being three months, or
3. monthly in advance, with a single month's set-up fee, the minimum term being one month.
Domain registration fees are payable before the registration of the domain name.

Unless requested, we will not automatically renew domain names.
Excess Bandwidth will be charged automatically without notice, as measured by our systems. Our measurements are available on the Control Panel.

The customer is responsible for monitoring and controlling bandwidth. We can provide simple software for bandwidth monitoring and flexible pricing options if extra bandwidth consumption is agreed and paid for in advance.
Payment terms for any other service or product will be agreed in writing before purchase.
All fees paid for are non-refundable, except in rare disputes where we may agree to refund unused fees on a pro-rata basis.
Services can be cancelled at any time, subject to minimum terms and unless otherwise specified.

D. Acceptable Use Policy (AUP)

The customer may not use, or permit use of any service for any purposes which contravenes the laws of the United Kingdom.
The customer may not offer for download, either publicly or privately, any of the following types of content through any service:

pornography;
warez (i.e. illegally copied software);
copyright content in any format, including but not limited to media files (MP3s, WAVs, WMVs, MOVs etc.), for which the customer does not own the copyright, or does not have the copyright holder's permission.

The customer may not use, or permit use of any service for network abuse: the bulk sending of any kind of unsolicited network traffic, including but not limited to email, ICQ/AIM/MSN messages or newsgroup postings.
The customer may not use any service for the hosting or promotion of any software or services designed for network abuse.
The customer is entirely responsible for any activity conducted on any service, and must take steps to ensure that anyone to whom access is granted will not breach this AUP in turn.
The customer agrees by subscribing to a service, that the customer will fully indemnify us against any claims for loss or damage by any third party in respect of activities conducted on any service under the customer's control.
For Virtual Private Servers Only: the customer acknowledges that their use of their Virtual Private Servers affects other users, and agrees to terminate, at Xen Solutions request, any activities which we deem to be degrading to the service that Xen Solutions provides its other customers.